Privacy & Policy
Anandaloke Institute of Nursing Education, including its parent institution
Anandaloke Medical Centre Private Limited (hereinafter referred to as “Anandaloke”),
is committed to safeguarding the privacy of our students, patients, employees, and
third parties.
When we collect personal information, we endeavour to use it solely
for the purposes defined within this policy and in accordance with applicable laws.
Your privacy is of utmost importance to us, and we take appropriate measures to protect the
information we receive.
We adhere to relevant legislation including:
The Information Technology Act, 2000 – Section 43A
The Information Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data and Information) Rules, 2011 (“SPDI Rules”)
This Privacy Policy outlines how Anandaloke collects, uses, and discloses your personal information.
Definition of Personal Information
“Personal Information” includes any data that relates to an individual which, either directly or in combination with other information, is capable of identifying that individual. This includes, but is not limited to: name, gender, date of birth, address, email, phone number, Aadhaar or government-issued ID, health records, financial details, biometric and demographic information, etc., as defined by the SPDI Rules.
Consent
By accessing our platforms or sharing your Personal Information with us, you consent to its collection, usage, processing, disclosure, and transfer as per this policy. If you do not agree, please refrain from providing any such information.
Use of Cookies
We do not store sensitive personal data such as credit card numbers using cookies. Please note that third-party links on our website may follow different privacy standards. Kindly review their policies separately.
Information We Collect
We collect personal, demographic, clinical, and service-related data through
Name, gender, date of birth
Contact details (address, phone, email)
Health records and medical history
Financial/payment details
Identification documents
Biometric and genetic data
Caste, religious or political beliefs (if voluntarily provided)
Transgender status (if applicable)
Usage details from apps/web portals, feedback forms, and registration data
How We Collect Personal Information
Personal information is collected during registration, admission, treatment, payment, surveys, feedback, and through usage of Anandaloke’s digital platforms (mobile app, patient portal, or website).
Set up user accounts
Verify identity via OTP
Offer healthcare services and online functionality
Enable payments and access to medical records
Conduct research and analytics for quality improvement
Communicate billing, results, and promotional content
Sharing of Information
External Parties:
We may share your information with third-party service providers (IT vendors, cloud providers, analytics tools, marketing partners) and government authorities, as required by law or to protect institutional interests.
Internal Parties:
Data may be shared within Anandaloke Institute and Anandaloke Medical Centre for operational and patient service purposes, including cross-departmental transfers.
Business Transfers:
In the event of merger, acquisition, or insolvency proceedings, Personal Information may be transferred as a business asset.
Security Measures
We implement strong physical, electronic, and administrative safeguards, including password protection, and role-based access to protect your information. Access is restricted to authorized personnel only, bound by confidentiality obligations.
Payment Terms
By using our platforms, you agree to the use of secure payment gateways. You must not share unauthorized or false payment information. Anandaloke does not store any card-related information.
Stop payment requests must be directed to your payment provider.
Use of Personal Information
Service delivery and administration
Personalising user experience
Research and development
Appointment and payment reminders
Promotional communications (SMS, email, WhatsApp)
Legal compliance and fraud prevention
Business continuity, including mergers and partnerships
User Rights
You may access, update, or withdraw consent regarding your Personal Information by contacting us at:
Email: nursingschool@anandaloke.com
Phone: +91-81166-10704
Withdrawal of consent will not affect prior lawful usage. Some data may not be modified due to legal or regulatory constraints.
Data Security
We follow standard protocols for safeguarding sensitive data. While we take all reasonable efforts, no transmission over the internet is fully secure. Anandaloke shall not be liable for data breaches beyond our control.
Changes to Policy
This policy is subject to periodic revision. Updated versions will be made available at our facility and on our digital platforms. Continued use constitutes your acceptance.
Third-Party Websites
Our privacy standards do not apply to third-party websites linked from our site. Users are advised to review those policies separately.
Disclaimer
Anandaloke does not store or process card data. All transactions are securely processed via third-party gateways. We shall not be responsible for any misuse arising therefrom.
Notifications
We aim to notify you of all relevant electronic communications, including confirmations, alerts, and reminders relating to our services.
Governing Law & Jurisdiction
This policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of courts in Siliguri, Darjeeling district of West Bengal.
Grievance Redressal
We have designated a Grievance Officer to address privacy concerns.
Grievance Officer
Email: nursingschool@anandaloke.com
Phone: +91-81166-10704
Office Hours: Mon–Fri, 9:00 AM – 5:00 PM, Sat-9:00 AM – 1:00 PM (Lunch: 1:00 – 2:00 PM)
Closed on Sundays and Public Holidays
